Irss dhs program
The second objective is to “modernize technology infrastructure and develop secure and sustainable solutions to improve tax administration.” “This new organization and implementation of the recommendations within the TFA Report to Congress will enable us to better deliver our mission-critical services, improve the taxpayer and employee experience and continue being cost-conscious stewards of taxpayer funds.” “The IRS will redesign its structure to increase collaboration across business units, ensure consistency of service in each interaction and streamline operations to truly operate as One IRS,” the plan states.
The plan’s first goal in digital transformation is to “reorganize our operational structure to provide an exceptional taxpayer experience by increasing collaboration and maximizing efficiencies.” Consistent multi-year funding helps the IRS respond to continued and rapid change in expectations and deliver in a more sustainable manner.” Successful adaptation also requires an organizational culture that emphasizes agility to take on new challenges, such as the IRS’s increasing role in the administration of taxpayer benefits. “Taxpayer-facing and internal digital transformation initiatives help the IRS quickly meet these shifting expectations and yield a significant return on investment compared to existing technology and processes. We have a responsibility as a large, high-impact service provider to modernize and operate in response to these changes in a sustainable and cost-effective manner,” the strategic plan continues. “The IRS must be quick to respond to a rapidly evolving environment where taxpayer and employee expectations and legislative and regulatory directions shift. Technological and security investments help ensure that the IRS maintains a reputation for delivering high-quality taxpayer experience while safeguarding taxpayer data, which can help with achieving digital self-service adoption targets.”Īnother stated challenge is adapting to evolving technology and expectations.
“The IRS observes and mitigates more than 1.4 billion cyberattacks annually, including denial-of-service attacks, intrusion attempts, probes or scans and other unauthorized connectivity attempts. “The IRS has a collection of personal and financial data that it must keep secure and defend against complex cyberattacks,” the plan says.
The plan highlights the challenge of fortifying cybersecurity and data protection, as “a rise in cyberthreats and ransomware attacks in recent years have plagued both government and commercial entities, ranging from public infrastructure impairments to personal data loss.” “…A more efficient, secure and adaptable organization informed by data insights can drive higher quality service, improve enforcement efforts and better enable our employees and partners.” “Our transformation journey includes organizational redesign, modernization efforts, technological innovation and integrated data management capabilities,” the plan states. The strategic goals for FY 2022–2026 are focused on four areas, according to the document: Service, to provide quality and accessible services to enhance the taxpayer experience enforcement, to enforce the tax law fairly and efficiently to increase voluntary compliance and narrow the tax gap people, fostering an inclusive, diverse and well-equipped workforce and strengthening relationships with external partners and transformation, to make IRS operations more resilient, agile and responsive to improve the taxpayer experience and narrow the tax gap. The IRS processed 269 million federal tax returns and forms in fiscal year 2021 and disbursed 492 million economic relief payments in FY 2020-21.
“Working toward these strategic goals with consistent multi-year funding will help us better achieve our mission and our long-term vision and deliver on the promise of a new IRS that will take an innovative approach to the future of tax administration to better serve all taxpayers.” “The IRS remains dedicated to improving service to taxpayers, maintaining the integrity of our tax system, empowering our workforce, supporting our partners and modernizing our systems,” IRS Commissioner Chuck Rettig said at the outset of the strategic plan. Faced with the agency’s observation and mitigation of more than 1.4 billion cyberattacks annually, the new IRS Strategic Plan for fiscal years 2022-2026 emphasizes the importance of secure digital transformation and protecting critical data while increasing efficiencies for taxpayers and the agency.